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How Companies Can Use AI to Better Serve Deaf and Hard-of-Hearing Customers

The Americans with Disabilities Act (ADA) has served a critical role in advancing accessible and equitable communications for deaf and hard-of-hearing individuals. As companies race to automate their customer service operations in recent years, many are inadvertently creating new barriers for deaf and hard-of-hearing people. Leaders can lean on the vision and spirit of the ADA to create more inclusive and accessible customer service programs in this era of AI.

Author:

Harvard Business Rev iew

Classification:

Retention & Engagement

Category:

Articles & Publications

Type:

Article

Language:

English

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