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How Companies Can Use AI to Better Serve Deaf and Hard-of-Hearing Customers
The Americans with Disabilities Act (ADA) has served a critical role in advancing accessible and equitable communications for deaf and hard-of-hearing individuals. As companies race to automate their customer service operations in recent years, many are inadvertently creating new barriers for deaf and hard-of-hearing people. Leaders can lean on the vision and spirit of the ADA to create more inclusive and accessible customer service programs in this era of AI.
Author
Harvard Business Rev iew
Classification
Retention & Engagement
Category
Articles & Publications
Type
Article
Langue
English
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